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Service Demand Predictability

Plan anticipating service demand

The evaluation between the demand for services and the workforce available in the company, is one of the biggest difficulties in the operational area. This lack of information can lead to serious problems in customer service or quality of service.

IClass FS uses information from the field force to determine the work capacity of the technical team according to items such as geography, time and type of service. This approach provides a clearer and more precise view of where and how the company’s resources should be used, that is, according to the demand for services.

Benefits of this module

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