The Industry and Machinery Segment has been realizing the importance of the After-Sales area and customer service in a personalized, agile and quality way every day. Most of the time, the services of these manufacturers are outsourced by companies that provide the service locally. This model poses great challenges with regard to the relationship between the customer and the brand. Subcontractors that perform poor quality services can tarnish the image of the manufacturer that often took years to build.
O IClass FS é a ferramenta ideal para gestão dos atendimentos aos clientes do pós-Venda. Com o IClass FS, é possível monitorar e gerir todos os chamados e ordens de serviço atendidas pelas terceirizadas, possibilitando o levantamento do desempenho de cada terceira, o cumprimento dos prazos com os clientes, peças e equipamentos enviados para assistência técnica e corpo técnico da empresa.