IClass FS is a software managing external activities performed in the field. With our solution, it is possible to efficiently manage the entire operational team, organizing all types of external activities, such as service orders, calls, deliveries and maintenance. Your technicians or collaborators will have all the information in the palm of your hand like spent materials, equipment used, machine indicators and photos and much more.
The system provides indicators and team’s views in real time on panels and maps, throughout the service cycle of scheduled services.
The mobile module eliminates the need for your external team to fulfill a service order using a paper or spreadsheet, and offers a platform for your external team.
IClass FS understands the different needs of each company’s operation, so the service order forms are flexible and parameterized.
With Intelligence in scheduling, IClass FS displays qualified professionals for each task at the time of scheduling, according to the role and location of each technician.
The IClass FS inventory and control module automates all tracking of what is being installed or has been spent by the field team.
With IClass FS, the communication with customers is improved, resulting in services performed with higher quality, in addition to providing increased customer satisfaction and consequent loyalty.
The assessment between the demand for services and the workforce available in the company, is one of the biggest difficulties in the operational area.
Many operations require software that manages recurring maintenance plans or services in a real automatic way.
IClass FS manages contracts and service SLA with intelligence, through flexible service scheduling according to the type of service and service areas.
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