The equipment rental segment needs to control its technical teams and equipment provided to customers quickly and efficiently. Service times are often short, which brings a great challenge to fulfill the service SLA, without increasing the number of employees, which leads to a reduction in the margin of the contracts signed.
“I was looking for a service order system to streamline customer service, making it easier to check and analyze data by the quality sector, making it easier to send information to the customer. The reason for choosing IClass FS is that it was the system that came closest to our needs!
The results we achieved working with IClass FS were:
1. Ease of team logistics
2. Sending service orders according to service criteria
3. Agility in completing the questionnaire.
After the implementation of the tool was finished, we were able to locate where the technicians are on maps, streamlining the logistics, helping to optimize the service time, facilitating the sending of the technician closest to the location to perform the service.
The highlight of the experience of using the tool is the ease of managing the teams in the field, in addition to the support being very fast to solve problems.
I recommend the IClass FS for companies that want to closely monitor their teams in the field and facilitate their service logistics. “
Do you need a tool to help you control your operation and monitor your teams in the field?
Be sure to get to know IClass FS up close, the presentation is quick, made by video, and can be expanded according to your needs. Contact us and let our team show you all the benefits of our solutions, through an online presentation of IClass FS. Write the most convenient times in the message field.
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